Businesses worldwide went under a lot of stress because of the pandemic. But while it almost crippled the economy, it brought forth plenty of good things for various industries. Tech companies developed many software applications that benefited multiple businesses. Pharmaceutical companies hastened the research, development, and manufacture of vaccines and other medications to stem the spread of COVID-19 within months instead of years.
A boon for most companies
Companies providing software-as-a-service (SaaS) and productivity platforms allowed many people to work from home. If you think about it, many companies implemented organizational reforms, enjoyed increased productivity, and even realized savings even with the pandemic. The technological changes they had to implement quickly to keep their business going enhanced employee performance and improved their productivity while working remotely.
Reliance on IT support
Since most employees are working remotely and many companies are shifting to digitalization, the need for excellent IT support increases. If your business handles customer support, make it a priority to invest in help desk IT support software. But choose one that matches the needs of your company and your customers. If your company is using the cloud, ensure that the provider has a robust IT support system to handle specific tech issues that need immediate attention.
Improving and maintaining employee productivity
It is already a given that tech programs will feature more in business processes and services today and in the future. Likewise, working remotely is a scenario that many companies consider a permanent rather than temporary arrangement. Thus, SaaS technologies will be transforming the workplace globally.
Employees and executives are now adept at using collaboration tools such as real-time communication and video conferencing. They realize they can also automate various tasks such as email marketing and data analysis. Further, providers of SaaS and other business platforms are making their programs easier to use and integrate with their existing systems, and several are geared toward remote working. Here are some examples.
- Collaborative software for screen sharing, video conferencing, and business intranet.
- People management software to boost performance, track individual employee performance, simplify employee engagement, and provide FAQs and other instructions and information.
- Productivity management tools including personal task management, time monitoring, and portfolio management.
- Sales support tools including artificial intelligence, digital conversation intelligence, contract management services, CRMs, and sales enablement.
- Business compliance platforms for GDPR, HIPAA, SOX, PCI DSS, and other regulatory compliance requirements.
SaaS lets your employees work wherever they are. SaaS is a scalable program that grows with you. As most of the programs are now cloud-based, they can use the solution from anywhere, provided they have internet access. SaaS and other business platforms continue to grow and innovate. Thus, technological growth helped in making remote working possible.
Although remote working created a disruption for a while, it became apparent that employees could maintain and even increase their productivity with the right tech tools. As remote working is here to stay, companies, big and small, should consider the benefits of installing business process platforms and SaaS, which, aside from improving employee productivity, providing cost savings, and enhancing collaboration, can ensure data security.
