Receptionists We all have seen while visiting any hotel, resort or office premises, but have we thought of how to become a receptionist or the course requirement? It is a critical part of the professional world that we are losing in other career options. A receptionist is often the prior point of contact for any organization, embodying its professionalism and warmth. Whether it’s greeting clients with a welcoming smile and drink, managing schedules with clients and organization, or ensuring the smooth flow of communication, a receptionist is the linchpin of a company’s operations.
But what does it take to excel in this role? Becoming a receptionist isn’t just about answering phones politely—it’s about mastering a blend of interpersonal, organizational, and technical skills that make you indispensable in today’s fast-paced professional world.
Types of Receptionists?
1) Traditional front desk Receptionists: Found in office settings, they manage phone calls, greet visitors, and handle administrative tasks.
2) Medical Receptionist: In healthcare settings, they schedule appointments, maintain patient records, and ensure a smooth patient flow.
3) Hotel Receptionist: Found in the hospitality industry, they handle guest check-in reservations and provide information about hotel services.
4) Legal Receptionist: In law firms, they manage incoming calls, schedule appointments, and assist with administrative tasks specific to legal settings.
5) Salon or spa Receptionist: In beauty and wellness establishments, they manage appointments, handle customer inquiries, and support overall salon operations.
6) Educational institution Receptionist: Found in schools or universities, they assist with student inquiries, manage calls, and handle administrative tasks related to education.
7) Government Receptionist: In government offices, they manage public inquiries, schedule appointments, and provide general information about government services.
Skills required to be a Receptionist
1- Communication Skills: Clear and professional speaking ability to interact with visitors and attend calls politely. Proficiency in writing emails, and messages, maintaining clear and concise documentation. Attentiveness to understand and respond effectively to client or visitor needs.
2– Interpersonal Skills: Friendly and welcoming demeanour, ability to remain calm and professional under pressure, Strong sense of empathy to handle client concerns or inquiries.
3- Organizational Skills: Managing multiple calls, visitors, and administrative tasks simultaneously, Prioritizing tasks to meet deadlines efficiently and Ensuring accuracy in messages, schedules, and records.
4- Technical Skills: Proficiency in office software (e.g., Microsoft Office, Google Workspace), Experience with phone systems, printers, and scheduling software, and Familiarity with data entry and database management.
Courses to Become a Receptionist
Diploma in Front Office
- Diploma in Front Office is a 6-month-1-year course for students who want to learn about front office management techniques, customer service, and laws on tourism and hospitality.
- The diploma in the front office admission process is generally merit-based or based on a first come first serve basis. Candidates need to pass class 10 or class 12 to be eligible to apply to various institutions that offer diplomas in the front office.
- Jagannath University, RIMT University, APEX University, and GIMS Dehradun are some of the top colleges that offer diplomas in the front office.
- Students after graduation can get jobs in various hotels, resorts, restaurants, and travel agencies. The average salary that is offered for such job roles is INR 1-3 lakhs per annum.
Certificate Course in Front Office Operation
- Certificate in Front Office Operation (CFO) is a popular certification for those who want to learn about front office operations and pursue a career as a receptionist.
- The course is offered by IGNOU, one of the premier institutes for distance education in India, for a duration of 6 months- 2 years.
- The average course fee is INR 3,000 and they need to pass only class 10+2 to be eligible for applying to the course.
- Apart from IGNOU, JBIHM, and IES University are the popular colleges that offer Certificate in Front Office Operation.
- Students after graduation can get jobs in various hotels, resorts, restaurants, and travel agencies, similar to what they get after their diploma in front office courses. The average salary that is offered for such job roles is INR 1-3 lakhs per annum.
Receptionist Career Options
- Receptionist: As an entry-level receptionist, you’ll be the welcoming face and voice of the company, responsible for greeting visitors and managing phone calls.
- Senior Receptionist: You’ll take on additional responsibilities, such as supervising other receptionists, handling more complex inquiries, and coordinating office operations.
- Front Desk Supervisor: In this role, you’ll lead the reception team, providing training, performance evaluations, and optimizing front desk procedures.
- Administrative Assistant: Progressing further, you’ll support various departments by managing calendars, organizing meetings, and assisting with administrative tasks beyond the front desk.
- Office Coordinator: As an office coordinator, you’ll oversee daily operations, manage office supplies, and act as a key point of contact for employees and external partners.
- Executive Assistant: Moving up, you’ll support top executives, handling sensitive information, coordinating travel arrangements, and managing high-level meetings.
- Office Manager: As an office manager, you’ll have broader responsibilities, including supervising staff, budgeting, and ensuring the smooth functioning of the entire office.
Benefits of a Career as a Receptionist
Here are some benefits of a career as a receptionist:
- Students get a chance to interact with new people in society after becoming receptionists. Candidates will have communication with different kinds of people. Sometimes, they need to handle different mindsets.
- There is a wide range of opportunities for Receptionists. Companies hire students who have creative thinking, bring new ideas, services, products, etc. and can strengthen their creative skills.
- If candidates boost their skills and have experience, they can get a good amount of annual salary packages. They can grow faster from beginner to experienced candidates.
- This field required very little education. Candidates can qualify for a 10+2 class high school diploma or any certification course related to office management to start their career.
- Also, this field is very challenging and exciting for the candidate. It is challenging as a receptionist has to keep her or his eye on every little activity as an organization is controlled and directed from the reception room.
- The receptionist is the first and the last person they will visit. A person should have a personality and a calm attitude towards all.
- The receptionist can be the permanent career path for some candidates as they support full business, help everyone, and step into customer service positions if required. They have a lot of responsibilities.
Hopefully, now it will be clear Who is Receptionist alongside their roles, types and responsibilities. The above-mentioned skills of a receptionist are vital. Despite being a seemingly menial and straightforward job, being a Receptionist requires a great deal of patience, excellent communication skills and quick-thinking capabilities.
