~ As part of PM Modi’s Mission Karmayogi, this unique Citizen Centricity Training Program was inaugurated in the presence of Hon’ble Chief Minister of Maharashtra Shri Devendra Fadnavis ~
India has over a million police personnel who work tirelessly to keep the country safe and sound. However, lately with the number of challenges that are coming up, traditional methods seem to not be working anymore. This results in the need for advanced training and skill development. The latest research states that crime rates in parts of Mumbai are now at 367.3%. Additionally, the rise of over 5,000 digital scam cases and cybercrimes from online financial frauds, digital arrest scams, identity theft of personal data has created a fear in the minds of the citizens.
These rising incidents along with other community and religious tensions over language, properties and encroachments too pose a challenge that requires understanding of basic skills like empathy, negotiation and to manage crisis. Police personnel also need to be tech-savvy to understand these challenges and help resolve them. Therefore, they need training of soft skills as well as hard skills like social media, AI and technology that are being used as a platform for various crimes today. When cops are trained using AI and tech they will be able to spot crime patterns, find suspects using online activity and can easily guide people to stay safe online. This will help the law enforcement deliver a faster approach to justice. It will also build a greater trust and a strong sense of safety among the citizens.
In a significant step towards strengthening citizen-centric policing in the city, a special training program has been launched to enhance the quality of public service and professional conduct for the Mumbai police. This is part of Prime Minister Shri Narendra Modi’s Mission Karmayogi initiative, which aims to build the capacity of India’s civil service as per the changing needs and aspirations of the citizens. In a first-of-its-kind skilling initiative, Imarticus Learning in partnership with Greater Mumbai Police, aims to upskill 40,000 police personnel over the next 11 months, beginning with 500 handpicked Master Trainers.
The program was launched in the esteemed presence of Hon’ble Chief Minister of Maharashtra, Shri Devendra Fadnavis.
In October 2023, the Maharashtra government provided an administrative approval to organise a training program under the Mission Karmayogi initiative for police officers and staff of the Commissioner of Police, Mumbai, to create motivation to serve the citizens. Mission Karmayogi is an initiative by the Government of India to enhance the capacity-building and skill development of civil servants. It is designed to create a future-ready, citizen-centric, and efficient bureaucracy through continuous learning, digital training, and competency-based human resource management.
The program aims to enhance the quality of service, improve response to public concerns, and strengthen professional policing standards. The large-scale training initiative will focus on equipping police personnel with the skills needed to address public grievances effectively and enhance overall community trust. Before the training, discussions will be held with Mumbaikars and police personnel to identify and understand the gaps, based on which the training module will be prepared. This will be followed by a five-day ‘Train the Trainer’ session for 500 master trainers, followed by a two-day training module for the 40,000 police staff. An impact assessment will be provided post completion of the program to evaluate its effectiveness and provide recommendations for long-term improvements.
Nikhil Barshikar, Founder & CEO, Imarticus Learning said, “We are honoured to contribute to PM Modi’s Mission Karmayogi initiative that aligns with the vision of citizen-centric governance. Our focus is to provide behavioural training that empowers police personnel to enhance citizen interactions and manage stress effectively. By providing a structured approach to improve the quality of service to citizens and communities, the intervention is a step toward creating a more empathetic and community-driven law enforcement system. It will also improve professionalism in policing, and help personnel manage stress and conflicts effectively.”
